What our customers have to say...
Have a comment? Email your experience here to be included below!
- "Thank you so much for your help! I think this is the 3rd year in a row we have used you and it has been a pleasure each time."
- Suzette C. - "Last year I special-occasioned the Castle Tree from you and it was SO beautiful, I would like to special-occasion another! This year, we're staying at the Wilderness Lodge so I'd like to try the Homespun Tree to stay in the theme."
- S.D - "You've done incredible baskets for my kids on past Disney trips and they were just enthralled with how they turned out! I always refer people to you as I was so pleased with your work-it's simply breathtaking!"
- A.Z.
888-475-9046 · 9AM - 7PM EST | betsy@memoriesbybetsy.com
- What information do you need from me to get started?
After you've decided on your items, I need to know who the basket is for, your check in date, your resort name, your confirmation number (if you have it), the name the reservation is listed under, and a contact phone number (preferably a cell number you'll have with you when traveling, just in case). A note will be included with each basket with a special vacation welcome! - Do you require payment up front?
No! I'll send you an invoice when your basket is complete, and payment is due then. - Can I send you items to include in my basket?
Sure! But I can"t accept any food items. Let me know what's coming so I can keep an eye out for it, and I"ll incorporate it into your basket. 
Can you get my Ears embroidered?
There are two choices available. The one on the left is the $8 embroidery. It is done by a computer in your choice of style (Print, Caps, Script or Brush) and thread (red, gold, yellow, pink, white, black) at Downtown Disney or Disney Studios. On the right is the $3 chain-stitching which is now done by a computer at the Magic Kingdom or Downtown Disney. Please specify which one you'd prefer.- Can I see a photo of my basket when it's complete?
I'll send you a photo when the basket is completed. - How do I pay you? Can I use a credit card? Or send a money order?
I'll send you an invoice via Paypal when your basket is complete. You don't need a Paypal account to use a credit card. If you'd like to send a money order, just let me know and I'll forward you the address. - Can I call you with my credit card information?
Yes! I'll be happy to take your information over the phone, if you'd prefer. But please don't send your credit card number thru an email- it's just not safe! - Will my basket(s) be waiting in my room when I arrive?
You must check in prior to Disney delivering your baskets to your room. The baskets are delivered on the morning of your arrival to the front desk. If you check in prior to your room being ready, and then go off to the parks, there's a good chance the baskets will be waiting in your room when you return. If you check in after 3PM, and the room is ready, the baskets will be delivered usually within 1/2 hour to your room. If you check in after 9PM, you'll need to ask for the basket at the front desk - the resorts do not typically deliver anything to the rooms after 9PM. - What if I need to cancel my trip?
No problem! I'll refund all your money by the same method you paid, and then return all your merchandise. The only items I can't return are those that have been personalized, so I'll mail those items to you and deduct the difference.
Any other questions, feel free to call 9AM to 7PM ET 888-475-9046 or email.
